Terms of Service

1. Who we are

VistaDomot is operated by Fenniks Digital Solutions Limited, of Ilorin, Kwara State, Nigeria. VistaDomot is a product of Fennik. In these terms, "VistaDomot", "we", "us" and "our" mean Fenniks Digital Solutions Limited, and refer to the VistaDomot service, available at vistadomot.com, at host.vistadomot.com and through the VistaDomot mobile app.

VistaDomot helps people find and book serviced apartments and long-lease homes directly from the people who own or run them, and helps those owners and operators manage their listings and bookings. The homes themselves are owned and run by the individual hosts, not by VistaDomot. VistaDomot is not a party to your stay or tenancy, and it does not act as an agent for you or for the host.

2. Accepting these terms

By creating an account, booking, listing a property, or otherwise using the app, website or host dashboard, you agree to these terms and to our Privacy Policy. If you do not agree, please do not use VistaDomot.

• You must be at least 18 to use VistaDomot.
• You agree to receive service messages (by email and in the app) about your bookings, listings and account security.
• If you use VistaDomot on behalf of a company, an operator or another person, you confirm you are authorised to do so.

3. Your account

You agree to:

• Give accurate, current information when you register, verify your identity, book or list a property.
• Keep your login details private, and let us know if your account is used without your permission.
• Take responsibility for activity that happens under your account.

4. Fees and payments

All payments go through Paystack. What you may pay, and who it goes to:

• Rent, by the night for a serviced stay or by the year for a long lease: set by the host, paid to the host.
• Cleaning fee (serviced stays, where the host charges one): set by the host, paid to the host.
• Caution deposit: set by the host, paid to the host, and returned by the host after checkout or at the end of the tenancy if nothing is damaged.
• VistaDomot booking fee: a flat charge per booking, set by VistaDomot and kept by VistaDomot. It pays for running the service: the title checks, the identity reviews, the Desk and the support behind your booking.
• Legal and agreement fee (long leases only): set by VistaDomot when the property's title is verified. It pays the lawyer who prepares your tenancy agreement, and the lawyer's share of it goes to that lawyer directly.
• Estate service charge (some long leases): shown on the listing and in the tenancy agreement, and paid separately under the agreement, not as part of the move-in total.
• Agent fee and inspection fee: ₦0. There is no agent, and viewings are free.

Every amount is shown on your price breakdown before you pay, and the total you are shown is the total you pay. We may change the booking fee from time to time. The fee that applies to your booking is the one shown on the breakdown at the moment you pay it, and a change never reaches a booking already made.

Where your money goes. Paystack divides your payment as it settles, rather than putting it all in one account to be moved by hand afterwards. The rent and the cleaning fee settle to the host, the caution deposit settles to the account the host keeps deposits in, the lawyer's share of the legal fee settles to the lawyer, and VistaDomot keeps its booking fee. A host may also have set up further destinations of their own, such as one for the estate service charge. VistaDomot does not hold rent or deposits, and never stores your card details.

Refunds. Because payment is divided and settled at once, VistaDomot cannot reverse a booking that has been paid successfully. Take your time with the listing, its photos, its verification record and the price breakdown before you pay. Where a host shows cancellation terms on a listing, cancellations and any refund follow those terms and are paid by the host. Otherwise, a successful booking cannot be cancelled for a refund.

There are two exceptions. If a payment did not complete properly, for example because of a bank or network problem, contact us to sort it out. And if you pay but the home can no longer be given to you, because someone else's payment for the same dates landed first, your booking is recorded as refund due and is not written off. Contact support@vistadomot.com with your booking reference and we will resolve it.

5. Serviced stays

• Serviced apartments are booked instantly, for the nights you choose. No identity check or viewing is needed.
• Your stay runs from the check-in date to the check-out date on your booking. Treat the home, the building and the people around you with care.
• Some listings are an address with several identical flats behind it. There you book dates, and a free flat is assigned to you. Others, usually a partner operator's, name and photograph each flat separately. There you choose the flat, and that is the flat you get: the one you chose is the thing you paid for.
• At check-in, the host confirms your booking reference and gives you your flat, which is added to your booking.
• Door codes. Where a flat has a smart lock, your booking is issued a door code once payment goes through. It works from your check-in day to your check-out day and stops working afterwards. The code is yours alone: do not pass it to anybody who is not staying with you, and tell the host at once if you think somebody else has it. A lock can fail like any other piece of equipment, so the operator remains responsible for letting you in.
• To stay longer, you can extend from the day before your stay ends. An extension is a new booking with its own reference and receipt, and depends on the home still being free.
• The caution deposit is returned by the host after checkout if nothing is damaged. A disagreement about it is between you and the host, but you can report it to us.

6. Long-lease tenancies

• Identity verification (KYC) is required before your first long-lease booking. You do it once, in Settings, and Fennik reviews it within two working days.
• A viewing is optional, and free where the host offers one. Nobody may charge you an inspection fee.
• A tenancy runs from the day you take it, for the number of years you choose, from one to five. There is no move-in date to pick and no waiting list: the rent counts from the day the tenancy starts.
• Listing a property on VistaDomot is the landlord's agreement to let it to whoever takes it on the stated terms with a verified identity. The landlord's side of the agreement is signed when the tenancy is created, so the only signature left to wait for is yours. A landlord cannot sit on a signature and choose between applicants, which is the thing this product exists to remove from renting.
• The tenancy agreement is between you (the tenant) and the host (the landlord). It is prepared from a template written by a lawyer instructed by Fennik, not by the host. VistaDomot is not a party to it.
• The agreement is witnessed by Fennik's lawyer, unless the landlord has named their own solicitor as the witness. A landlord may add their own clauses to the template. The witness and those clauses are fixed on your agreement at the moment you sign, and later changes by the landlord do not reach an agreement already signed.
• Agreeing to and signing the agreement in the app counts as your electronic signature. Nothing is charged until you have signed.
• The agreement's own terms (rent, term, notice, repairs, service charge, subletting and so on) govern the tenancy. Where these terms and your tenancy agreement disagree about the tenancy itself, the tenancy agreement applies.
• An unsigned application that you leave does not block you: start again and the old one is cleared out of the way. One you have already signed is a real agreement and is not thrown away, so if you need to undo it, contact us.
• A tenancy ends on the end date in the agreement unless it is renewed or extended, or ended early under the agreement's notice terms. We will remind you every day over its last week, so a renewal is never a surprise.

7. Title verification

Before a home can be booked on VistaDomot, Fennik's legal team checks it. For each listing:

• The original title document (for example a Certificate of Occupancy, Governor's Consent or Deed of Assignment) is sighted, and its details are recorded.
• The name on the title is matched to the host's government ID. Where an operator lets on an owner's behalf, the operator's authority to let is checked against the person named on the title.
• The unit is visited, photographed and checked against the listing.
• The check is repeated every year, and straight away if a renter reports that something does not match.

The listing shows what was checked and when, including the document's reference number. It never shows the documents themselves.

What it is not. Title verification is a document and identity check carried out at a point in time. It is not title insurance (Nigeria has no established title-insurance industry, and VistaDomot does not offer or imply one), it is not a guarantee of ownership, and it is not a full legal search of the property. It reduces the risk of renting from someone who has no right to let a home, but it cannot remove that risk entirely: documents can be forged, ownership can be disputed, and a property can be affected by family claims, charges or government action that a document check will not reveal.

If you want more certainty before a long lease, you are free to make your own checks, such as a search at the land registry or advice from your own lawyer, before you sign.

If something does not match what a listing says, report it through Report an issue or to support@vistadomot.com. We may pause or remove the listing while we re-check it. Bookings already made are not cancelled by that pause.

8. Check-in, and bookings that do not match

At check-in, the host confirms your booking and assigns the flat. If the person arriving is not the person who booked, or the details given do not match, the host can report the booking, and VistaDomot may cancel it. Where a booking is cancelled this way, the money has already settled to the host, so any refund is a matter between you and the host. Tell us and we will help put it in front of them.

If the home is materially different from its listing, or you are put in a different flat from the one you chose and named, tell us the same day through Report an issue, with photos. That is also a title re-check trigger under section 7.

9. Ending a stay or tenancy early

• Serviced stays: see Refunds in section 4.
• Long leases: follow the notice terms in your tenancy agreement.
• Bookings you have not paid for yet can be abandoned at no cost, and are cancelled automatically if you delete your account.

10. Existing-tenant codes

A home can be listed while somebody is already living in it. Rather than ask that tenant to book a home they already rent, the landlord writes down the tenancy as it stands, and that gives it a reference, which the landlord passes on as a one-time code. Typing the code into the app links that tenancy to your account.

• A code works once, and the first account to use it is the one the tenancy is linked to. Keep yours private, and get it from your landlord, never from anybody else.
• Using a code that is not yours is prohibited, and we will unlink a tenancy claimed by the wrong person.
• Linking a tenancy does not change it. The rent, the term, the notice period and everything else you and your landlord agreed stay exactly as they were, and you owe nothing to VistaDomot for the link.
• No money passes through VistaDomot on a tenancy like this, so there is no receipt from us and none can be issued. A receipt for money we never took would not be true.
• VistaDomot did not prepare that tenancy agreement and is not a party to it. Section 7 does not apply to the letting either: a home let before it came onto VistaDomot was not title-checked as part of that letting, although the listing itself has since been checked.
• A landlord who writes down an existing tenancy confirms that it is real, that the details are accurate, and that the code went to the right person.

11. Ratings and reviews

Only somebody who has actually booked a home can rate it, which is the difference between a review and a comment section. A rating is one to five stars, with an optional comment, and a serviced guest can leave one once the stay is over.

• Your review is public, shown on the listing under the name on your profile, and the home's average appears on its card.
• One review per person per home. You can change yours at any time, and the new one replaces the old.
• Write about the home and the stay. False reviews, paid reviews, reviews written to settle a score, and anything abusive or revealing somebody's personal details are not allowed.
• A host may not offer anything in exchange for a review, or make one a condition of a booking, a deposit or a renewal.
• We may remove a review that breaks these rules. We do not remove one for being unflattering.

12. The Desk: messages, issues and channels

• Direct messages: each booking or enquiry opens a thread between you and the host. Use it for the booking: arrivals, access, questions. Keep payments and agreements inside VistaDomot; we can only protect what happens here.
• Report an issue: for maintenance and facility problems at a home you are staying in or renting. Your request goes to the host, who is responsible for the repair under your stay or tenancy agreement. If nobody answers within 24 hours, it comes to us as well and we follow it up. Your host may ask when you are around, and an answer in your own words saves a wasted call-out. Every step is timestamped. VistaDomot does not carry out repairs itself.
• Courtyard and Sport: channels for the residents of a building or estate. Each has a purpose; keep to it. No selling, no politics, and no landlord disputes: take those to Report an issue, where they get a timestamp and an answer. Messages can be reported and people can be blocked, and VistaDomot or the host may remove content and apply temporary bans. Serviced guests staying less than a week are not added to channels.

What we can see. When you report an issue or raise a dispute, our team reads it and its trail, because that is how we help settle it. We do not read your direct messages with your host, and we do not read the Courtyard or Sport channels. If a message is reported to us, we see the message that was reported.

13. Acceptable use

When using VistaDomot, you agree not to:

• Break any applicable law, or use VistaDomot for fraud or misrepresentation.
• List a property you do not have the right to let, or give false title documents, identity details, photos or descriptions.
• Book, hold or interfere with homes in bad faith.
• Pass on a door code to anybody who is not staying with you.
• Attempt to break, overload, scrape or gain unauthorised access to the service.

14. Content and communications

You are responsible for the content you submit, such as listings, photos, videos, tour links, messages, reviews and issue reports, and you give VistaDomot permission to display and process it as needed to run the service. We may remove content that breaks these terms.

If you are a host, you also give VistaDomot permission to use your listing's name, photos and video to promote VistaDomot itself, for example on our website, in the app stores or on social media. We will not imply you endorse anything you have not agreed to, and we will stop on request.

A 360 or 3D tour you link to is hosted by whoever made it, not by us. We store the link. Anybody opening it leaves VistaDomot and is subject to that provider's own terms.

15. For hosts and operators

If you list a property on VistaDomot:

• A listing goes live only after Fennik's legal team has verified its title. New hosts start offline. Going online or offline, and changing your bank account, adding a payout destination, or changing your display name or legal name, are requests that VistaDomot reviews before they take effect. A payout destination is the one place where a mistake costs real money that is hard to get back.
• VistaDomot may hide or remove a listing at its discretion (for example if it is incomplete, inaccurate, fails a re-check or is unsuitable), without deleting your account.
• You confirm that you own the property or are authorised to let it, and that the title documents and identity details you give us are genuine.
• You must keep your bank details accurate. Payments settle to the account Paystack confirms in your name.
• You are responsible for the accuracy of your listings, photos, amenities, prices and availability; for the homes and services you provide; for returning caution deposits as agreed; and for treating renters fairly and lawfully.
• Renter details you can see, including verified identity details, may be used only to manage that stay or tenancy. They must be kept confidential, and must not be shared or used for anything else.
• Where you run smart locks, you are responsible for the locks themselves and for letting a guest in if one fails. A door code is a convenience, not a substitute for somebody being reachable.
• The owner of a host account is responsible for what the people they add to their team do on VistaDomot.

Keeping your dashboard current

A serviced listing can be booked in two ways: instantly by a renter in the app, or by you on your host dashboard, for a guest who booked with you by phone, in person or on your own website. Both create a booking for the same home at the same time. So, for as long as a listing is active on VistaDomot, you agree to:

• Treat your dashboard as the real-time source of truth for that listing's availability. Keep its details and availability up to date, and enter any booking you take outside the app, with immediate effect: not at your next check-in, but as it happens.
• Keep your identity and verification details, and any other information a renter relies on, up to date with the same immediate effect.
• Tell us in advance if you want to stop using VistaDomot or need to pause a listing, so the listing can be taken down before it causes an unresolved or conflicting booking.

VistaDomot is not responsible for a double booking or any other conflict that results from your dashboard not being kept current, and where a renter is left out of pocket by one, putting that right is yours to do.

16. Intellectual property

The VistaDomot name, the Arch mark, the design and the software belong to Fennik. You may use the service as intended, but you may not copy, resell or reproduce our branding or software without permission.

17. App stores

If you downloaded the VistaDomot app from Apple's App Store:

• These terms are between you and VistaDomot only, not Apple. VistaDomot, not Apple, is solely responsible for the app and its content.
• Your licence to use the app is a limited, non-transferable licence to use it on Apple-branded products that you own or control, as allowed by the Usage Rules in Apple's Media Services Terms and Conditions.
• Apple has no obligation to provide any maintenance or support for the app.
• If the app fails to conform to any warranty that applies to it, you may notify Apple, and Apple will refund the purchase price (if any) to you. To the maximum extent the law allows, Apple has no other warranty obligation for the app. Any other claims, losses, liabilities, damages, costs or expenses caused by such a failure are VistaDomot's responsibility, to the extent they are not excluded by these terms.
• VistaDomot, not Apple, is responsible for addressing any claims by you or a third party about the app or your possession or use of it, including product liability claims, claims that the app fails to meet a legal or regulatory requirement, and claims under consumer protection, privacy or similar laws.
• If a third party claims that the app, or your possession or use of it, infringes their intellectual property rights, VistaDomot, not Apple, is solely responsible for investigating, defending, settling and discharging that claim.
• You confirm that you are not located in a country that is subject to a United States Government embargo or that the United States Government has designated as a "terrorist supporting" country, and that you are not on any United States Government list of prohibited or restricted parties.
• When you use the app, you must comply with any third-party terms that apply, such as your mobile network provider's.
• Apple and its subsidiaries are third-party beneficiaries of these terms. Once you accept them, Apple has the right (and is deemed to have accepted the right) to enforce these terms against you as a third-party beneficiary.
• Questions, complaints or claims about the app should be sent to VistaDomot, using the details in section 23.

If you downloaded the app from Google Play, Google Play's Terms of Service also apply to your download and use of it. Google is not a party to these terms and is not responsible for the app or its content.

18. Availability and changes

We work hard to keep VistaDomot running, but we cannot promise it will always be available or error-free. We may update, suspend or discontinue parts of the service, and we may update these terms from time to time. If we make a significant change, we will do our best to let you know. Continuing to use VistaDomot after a change means you accept the updated terms.

19. Termination and account deletion

You can delete your account in the app under Settings, then Account settings, then Delete account, or by emailing hello@vistadomot.com from the address on your account. How to delete your account sets out both routes. You cannot delete your account while you hold a paid or active stay or tenancy, or a payment that is still being resolved, and people on a host's team cannot delete their account from the app while they are on it. Completed bookings, and the records the law requires, are handled as described in our Privacy Policy.

We may suspend or close your account, or limit your access to VistaDomot, if you break these terms, use VistaDomot for fraud, give false title documents or identity details, or misuse the service in a way that puts renters, hosts or VistaDomot at risk. Where it is reasonable to do so, we will let you know.

20. Limitation of liability

To the extent allowed by law, VistaDomot is provided "as is". We are not liable for the acts or omissions of hosts, renters, guarantors or other third parties; for the condition of a home; for defects in title or ownership that a verification carried out with reasonable care did not reveal (see section 7); or for losses outside our reasonable control.

Our total liability to you for any claim is limited to the total fees you paid to VistaDomot in the 12 months before the claim.

Nothing in these terms limits any liability that cannot be limited by law, including liability for death or personal injury caused by negligence, or for fraud, and nothing in them takes away rights you have under the Federal Competition and Consumer Protection Act.

21. Force majeure

We are not responsible for failure or delay caused by events outside our reasonable control, including power or internet failures, network or provider outages, strikes, natural disasters, or government action.

22. Governing law and disputes

These terms are governed by the laws of the Federal Republic of Nigeria. Before going to court, please contact us at hello@vistadomot.com and allow 7 days for us to resolve the issue. Any dispute we cannot resolve is subject to the jurisdiction of the courts of Nigeria.

23. Contact

Questions, complaints or claims about VistaDomot or the app should be sent to Fenniks Digital Solutions Limited, Ilorin, Kwara State, Nigeria.

• General and legal: hello@vistadomot.com
• Bookings and support: support@vistadomot.com
• Or through Help and support in the app.