Delete your account

Open VistaDomot and go to Settings → Account settings → Delete account. You will be shown what goes and what stays, and asked to type DELETE to confirm.

It takes effect immediately. There is no grace period and no way to undo it: to use VistaDomot again you would sign up from scratch.

Email support@vistadomot.com from the email address on the account, and say you want the account deleted. We may ask you one question to be sure it is you, because a deletion cannot be reversed and we are not going to take somebody’s word for it.

You can also reach us through Help and support inside the app.

• You let property on VistaDomot. A host account cannot be deleted from the app: deleting it would orphan the listings, the bookings and the money going to your bank. Email support@vistadomot.com and we will close or hand over the host account with you first, then delete your account.
• A payment is still being settled. If money is owed back to you, that has to be settled before the account goes, or there is nobody left to pay. The app shows you the reference; send it to us and we will sort it, then you can delete.
• You are still renting. Deleting your account does not end a stay or a tenancy, and your host keeps their record of it. You would lose the app’s copy of your agreement and your receipts, so save those from Bookings first.

• Your profile: your name, username, phone number and photo.
• Your identity verification details and your ID document, if you completed one for a long lease.
• Your messages with hosts, and anything you posted in a Courtyard or Sport channel.
• Your viewing requests, saved homes, blocks and notifications.
• Anything you sent to our support team.
• Bookings you never paid for, which are cancelled.

Your ID document and your other files are removed from storage before the account row goes, so nothing is left behind in a place nobody can reach.

The record of bookings you paid for and the payments themselves, with your name and personal details stripped out of them. Two reasons, and neither is about us:

• A host needs an accurate history of their own property, who occupied it and when, and that history does not stop being true because you closed your account.
• Nigerian tax and accounting law requires financial records to be kept for a set period, whoever asks us to delete them.

What we hold after that is a booking and a payment with no person attached. The card details Paystack echoed back to us are removed at the same time.

Our Privacy Policy sets out what we collect, how long we keep it and your rights under the Nigeria Data Protection Act. For anything not covered here, email support@vistadomot.com.